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Financial Customer Support

We are looking for a Customer Support Representative who will join our client’s team to be involved in the support of one of the most popular financial websites in the world!

Location

Kyiv

Responsibilities:

  • Managing support tickets with financial/technical relations;
  • Processing multiple requests on various platforms – website, Android, Mac & iOS;
  • Work with product, development and international desks teams.

Requirements:

  • Degree in Economics / Finance;
  • Knowledge/experience in financial markets or Trading;
  • Excellent written and verbal communication skills in English;
  • Fast learner and highly motivated;
  • Ability to work in flexible hours.

Advantages:

  • Familiarity with the world of Cryptocurrencies – Bitcoin, Ethereum;
  • Previous experience as a customer support agent;
  • Familiarity with ZenDesk (or other CRM platforms);
  • Work experience in global websites international desk or support;
  • Familiarity with web and app environments on multiple platforms (Windows, Mac, Android, iOS);
  • High level of organizational skills and capabilities.

About the company

Our client is a global financial portal and internet brand that provide news, analysis, streaming quotes and charts, technical data and financial tools about the global financial markets. If you are interested, don’t be shy — apply!

Note. Excellent English is a must for this position!